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We value the choice you make to
place your business with us. In the event that you
need to make a claim, we want to prove to you that your
decision was the correct one.
Our commitment to you is that we
will look for ways to pay all genuine claims as quickly as
possible. Our goals are to deliver prompt, fair, efficient,
courteous and helpful service to our customers and pay
claims on a timely basis consistent with the Insurance Code
of Practice.
Our claims team is available to
resolve claims on both a national and international basis.
Our division has sections specialising in liability, fire
and property, marine, travel as well as accident and health.
All our claims representatives are specialists in
handling claims within their line of business. When
required, we also utilise a comprehensive external panel of
specialists to assist with the efficient handling of claims.
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